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Site operation

Your purchases on G2TO.com

To access our online sales site.

- Identify yourself by entering the email and password that we will have sent you beforehand (you can then change it in " your account ".

Navigate among the products offered and add them to your basket. Remember that quantities are limited: it is better to add a product that you like to your basket right away, before that all quantities have been sold!

Note: Do not wait too long to confirm your purchase! The products will be definitively assigned to you at the time of payment.

To complete your purchases and place your order, validate your cart.

The "My Cart" button is located at the top left of the site menu.

The shipping costs and are displayed as soon as you have entered your delivery and billing addresses, even before proceeding to payment.

Means of payment

Payment for your purchases on g2to.com can only be made by the following bank cards:

  • Visa
  • Eurocard Mastercard
  • Carte Bleue
  • Visa Electron
  • Paypal
  • Check
  • Bank transfer

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Secure shopping

To guarantee the security of your payment, G2TO.com has chosen the largest partners, as well as a secure encrypted connection

Secure servers

We use a technology efficient and effective security: a secure SSL server ensures the reliability of our site. This software encrypts all the personal data essential to the processing of your orders (name, address, bank details) at the time of their entry. During their single transfer via the Internet, it is then impossible to read them.

Payment security via sogecommerce

All payments made on G2TO.com are processed, evaluated and controlled by SOGECOMMERCE 3D Secure, the European leader in secure payment. This allows us to fight against credit card fraud. If the SOGECOMERCE 3D Secure system considers that there is a risk and refuses to ensure a transaction, your order may then be refused.

Payment for purchases on G2TO.com cannot be done by credit card.

Insurance against credit card fraud

For all your transactions on our site, you are covered for any embezzlement or fraudulent use of your payment card or your banking information, which would be consecutive to your purchases on G2TO.com.

The rules for the use of bank cards require banks domiciled in France to cover the risk of fraudulent use of your card.

We remind you that you must notify any fraudulent transaction to your bank or to the institution issuing your card.

Please note. important if you are paying by credit card with Cyberplus, that you have previously communicated a mobile phone number to your bank worry, because you will receive by SMS a final validation code of your order.

Buying with PayPal, how does it work?

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What is Paypal?

PayPal, the undisputed leader in online payments, allows buyers and sellers to send and receive payments online. PayPal has over 100 million accounts in 190 countries and regions around the world. It is accepted by merchants everywhere, both on eBay and outside of eBay.

Is this a secure service?

PayPal helps protect information about your bank card using the best systems on the market for security and fraud prevention. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

- Make purchases or send payments with PayPal: You have fee payment .
- Buy and pay with peace of mind by registering your details with PayPal.
- PayPal is accepted by millions of merchants around the world and is the most popular payment method on eBay.

- The registration on Paypal is not false.

Start using PayPal today with the following cards!

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Use PayPal today!

1. Choose the PayPal payment method on G2TO.com

Select the PayPal payment method on our payment page.

2. Pay with PayPal.

At the top left the Company name Legal notice

On the right choose a payment method

- Log in with your paypal account if you are registered there .

- In which case connect to “You don't have a PAYPAL account?”

By clicking on “You don't have a PAYPAL account?” You get to this page.

Then select the card you want to use.

3.Pay by bank transfer.

You must send your transfer within 72 hours.

Pay by transfer to our account

REVOLUT BUSINESS 

IBAN (International Bank Account Number)  FR76 2823 3000 0146 4244 7448 220
BIC (Bank Identification Code). REVOFRP2

Confirmation and follow-up of your order

Once your order has been confirmed, you will receive an order confirmation email containing:
- Order number
- Number, reference, description and price of the products you have purchased
- Shipping costs
- Total amount and method of payment used
- Estimated delivery date
- Delivery and billing address

Shipping your package

As soon as your order leaves our warehouses, you will receive a shipment confirmation email. We ship your package by So colissimo or TNT or DHL, which delivers to the address you have given us.

This email will include, in addition to the above information, the shipping number of your package allowing you to track it on the colissimo.fr or TNT.fr or DHL.com site thanks to a personalized and unique tracking number.

Track your order on the
site
This section is accessible in the "My account" section.

Through this section, you have access to information relating to the orders you have placed. For each order, you can consult the detail of the articles which compose it, its characteristics (order number, parcel number) as well as its status in real time.

The "My account" section is secure. To access it, you must first identify yourself.

Note: Paid and validated orders can no longer be modified (for example, the delivery address , quantities, etc.)

Your right of withdrawal

In accordance with articles L.120-20 et seq. of the Consumer Code, you have a period of fourteen (14) days to exercise your right of withdrawal without having to justify reasons or pay penalties to the 'exception, where applicable, return costs. The period of 14 days starts from the date of receipt of the items.

If your order does not suit you (one or more items)

Before shipping your order , you can request its cancellation through our "Contact us" section, subject "Cancellation of my order", indicating in your message the number of the order you wish to cancel.

This cancellation will be effective within 24 hours. A confirmation email will be sent to you immediately.

After your order has been shipped, you can return it to us in whole or in part. After receipt and verification by us of the returned item (s), you will receive an email informing you of the acceptance of the return.

How do I return an item to us?

After receiving our email confirming the cancellation or acceptance of the return, we issue a credit for a professional site.

Our telephone customer service is open Monday to Friday, 9 a.m. to 4 p.m., except holidays.

Customer service - How to contact him?

G2TO customer service responds to all your requests via the form on the " Contact us " page of the site. < br />
Following your request, you are informed by an automatic email that your question has been taken into account. A customer service representative will then process your request within 24 working hours, and will inform you directly by email or telephone of the action taken. If you wish to be contacted by phone, remember to tell us this when you request.

Customer service hours

Beauty'séduction customer service is open Monday to Friday 9 am-1pm and 2 pm-4pm (excluding public holidays).