Delivery

Beauty'séduction group - G2TO delivers to the following European countries:

• Germany
• Austria
• Belgium
• Spain (Except Canary Islands, Ceuta and Melilla)
• Metropolitan France
• Ireland
• Italy
• Luxembourg
• Netherlands
• Portugal (Except Madeira and The Azores)
• United Kingdom

Deadlines

The delivery time is clearly indicated to you in your basket summary, even before validating your payment.

You will find it in your order confirmation email and on the site, in "My account "" My orders ".
The "My account" section is secure. To access it, you must first identify yourself.

The delivery of your package depends on three elements:

1. All orders made during the week are grouped together or our logistics center receives the items we have specially reserved for you within an average of 8 days. (This is the grouping system to get broken prices (see explanation)
2. We then prepare your package upon receipt of the truck. As soon as it is ready, we send it to you via So colissimo our partner. We will then send you an email confirming this shipment as well as the tracking number of your package. This number allows you to follow the progress of the delivery, directly on the site www.colissimo.fr
3. Depending on your country of delivery, delivery lasts on average 2 to 4 working days. Select when ordering what suits you best.

Important : for reasons of security of your purchases, it is not possible to change the delivery address of an order in progress.

NEW
Send a Colissimo from your letterbox
	Drop off your Colissimo in your letterbox. You can send packages from your mailbox if: You send a prepaid Colissimo online to mainland France or to a country in the European Union. You live in a geographical area in which shipping from the mailbox is possible. You have a mailbox accessible by your parcel postman, that is to say that he is able to open it (this is the case if you have already recovered from your mailbox parcels delivered by La Poste, or if you have a standardized letterbox Your wrapped package goes into your mailbox.

GLS delivery

Shipping fees

On G2TO.com, delivery costs are always indicated before payment.

These costs may vary depending on several criteria:

• the number of items in your order
• the weight and volume of the package
• the fragility of the items ordered
• the country of destination

In all cases, the amount of shipping costs is clearly indicated even before confirming your payment, on the summary page of your basket.

Receipt of your order

An email informing you of the shipment of your order is sent to you as soon as your package leaves our warehouses.
This email includes all the details of your order and its shipment.

Your package is sent and taken care of by SO Colissimo. It is delivered to you at the address you have given us. You can follow its delivery on the site www.colissimo.fr using the tracking number appearing in your shipping email and in the "My account" "My orders" section.

In case of absence :

If you are absent, a calling card will be delivered to your letterbox indicating either a second attempt at personal delivery the next day, or a provision:

in the nearest post office.
- At your home,
- At a third party (caretaker, neighbor, etc.), or
- In the post office on closer.

If your package is damaged: our advice and recommendations

1. Never accept a package that is visibly damaged (signs of opening and / or damage).
2. If a damaged package has been received without complaint, it will be considered "accepted as is". Make a complaint at the time of receipt, otherwise we could not take your request into account with the carrier.
3. Our package preparation procedures are strict and ensure packages are free from defects. Double check the warranty strips that seal your package, they should still be securely in place.
4. If you have to have the package received by a third party, give them these tips and recommendations.

Return a product

Return modalities

If some or all of your order is not satisfactory to you, you have 14 days from receipt to return it to us. If the return is made after this period (the stamp of the carrier being proof) we will be able to refuse the package, and send it back to you.
Fill out the "return slip" form. You can make a request by email to our customer service, using the form provided in the "Contact us" page of the site. You will receive your return slip by email as soon as possible.


Return the items to us in "tracked shipment"
You will be able to have guarantees and follow its good routing. Carefully follow the instructions on the "return slip" attached to your package. In particular, items must be returned in perfect condition and in their original packaging.

The reimbursement

After receipt and verification of the returned items by us, you will receive an email informing you of the acceptance of the return and the establishment of a credit note with a code to use on your next orders, if you stop your activity in this case, we then proceed to a refund by directly crediting your bank account. This will be effective within a maximum of 15 days, unless you have a deferred debit card. In this case, the reimbursement will take place at the end of the following month. In the event of an abnormal delay, do not hesitate to contact your bank or Beauty's Seduction customer service using the form provided in the "Contact us" section.

If the reason for return is due to an error on our part
Each week, G2TO.com offers you thousands of articles. Labeling or packaging errors can occur, but we take every precaution to avoid them. If unfortunately you encounter this type of error, we will naturally refund the price of the returned products as well as the shipping costs incurred to return them to us.

If the reason for return is not not due to an error on our part
Return costs and possible transport risks are your responsibility.


Our customer service is open Monday to Friday, 8 a.m. to 5 p.m., except holidays.